Policies

What is the shipping policy?

After we have received and processed your payment in full, your package will be shipped out within 3-5 business days. We take extra precautions to ensure your package is delivered safely and with no damage to it however, we cannot guarantee that it will arrive in perfect condition due to the Postal Service handling.

Once the package has been delivered by the shipping carrier, the risk of damage, or loss of the item is the responsibility of the recipient.

Standard shipping: Expect package within 3-10 business days

Please contact info@jadenaturalessentials.com if you have not received your package within 10 business days of receiving your tracking number.

Jade Natural Essentials ensures the delivery of the product to the address submitted at the time of purchase. Should the customer fail to give the correct address, subsidiaries, or delivery services shall be in no way liable or required to issue a refund or resend the package. Jade Natural Essentials does not take responsibility for stolen packages once they have been labeled "Delivered" by the postal service.

What is the refund policy?

No returns or refunds are permitted for online orders. If you receive the wrong item, please email us at info@jadenaturalessentials.com Include a photo of the wrong item UNOPENED we will then send you a shipping label to have the item(s) returned to us and the correct item will be sent within 3-5 business days.